- Contact information, such as your name, address, phone number, or email address;
- Purchase information, such as the items you purchase, payment method and payment information, billing and shipping address, and contact information (such as for receipts or order updates);
- Preference information, such as your contact and marketing preferences and merchandise interests;
- Profile and account information, which may include contact, purchase, and preference information, as well as your account password and other information about your profile or account;
- Location information of your device that you use with our mobile application, if your device settings allow us to collect location information; and
2. HOW WE COLLECT INFORMATION
- When you provide it, such as when you make a purchase, interact with a member of our team, submit a contact form, sign up for our newsletter, participate in a contest or sweepstakes, respond to a survey, engage in a promotional activity, register to take an online course, or apply for employment.
- From third parties, such as service providers that we use, analytics companies, advertising networks and cooperatives, demographic companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with;
- From social media platforms that you use in connection with our Website, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use; and
- Through automatic collection methods, such as cookies, pixel tags, web beacons, browser analysis tools, and server logs. As you use the Website, your browser and device communicates with servers managed by us or our trusted service providers to record the interactivity and to fulfill your requests for the Website.
2. HOW WE USE YOUR INFORMATION
- To provide you with our products and services, such as to fulfill your orders and process your payments; process, maintain and service your account; and to provide you with products and services that we think you will like;
- To respond to you, such as when you place an order; call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern;
- To personalize your experience with us, including to remember your interests and preferences; customize the products and services you like; facilitate your interactions with our team; tand rack and categorize your activity and interests on our website;
- For analytics, such as to understand how you use our Website; understand how you shop with us; determine the methods and devices used to access our Website; and to improve our Website;
- For legal and safety purposes, such as to protect our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; and address legal and regulatory compliance; and
- For our business purposes, such as to operate and improve our business; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to notify you about your orders or your transactions with us; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law.
- Companies affiliated with us, such as subsidiaries and other companies owned by or controlled by Love & Madness;
- Our trusted service providers, including but not limited to payment processors, verification service providers, and other third parties that you may directly authorize to receive your personal information. Our service providers are bound by law or contract to protect your personal information and are only allowed to use your personal information in accordance with our agreements with them;
- Parties to business transactions, such as to effect a merger or acquisition or to support the sale or transfer of business assets. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party; and
- Law enforcement agencies, government agencies, or other third parties to enforce our rights or protect our property; protect the rights, property or safety of others, investigate fraud, or respond to a legitimate government request; as needed to support auditing, compliance, and corporate governance functions; or to defend ourselves in litigation or a regulatory action, and when required or advised to do so by law.
6. COMMUNICATION OPT-OUT
- Request access to your personal information enabling you to receive a confirmation from us as to whether we process any of your personal information and to receive a copy of such personal information.
- Request correction of incomplete or inaccurate personal information we have collected about you;
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object if we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example, if you want us to establish its accuracy or the reason for processing it, or if we no longer need your data for our legitimate interests but we need to hold some of it for the purpose of legal proceedings.
- Request the transfer of your personal information to another party.
- Request deletion of your personal information (often referred to as “the right to be forgotten”). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
If you would like to exercise any of the above rights, please contact us using the information provided in the Contact Us section below, provide us with proof of your identity (a copy of your driver license, passport, or utility bill), and let us know the details of your request, for example, by specifying the personal information that is incorrect or the personal information you would like to access.